Questions about shipping or returns? Call or text us at 360-860-1895, or email us.
Free Shipping on Most Orders of $25 or More
We offer free standard shipping for most orders of $25 or more throughout the United States, although some large parcels to Alaska and Hawaii may have a charge. Simply select the "Free Shipping" option when you check out. Depending on your location and items purchased, your order should arrive in six to ten days after you place your order - Alaska and Hawaii may take longer. You may still choose other shipping options at your own expense. Sales tax doesn't apply toward the free shipping threshold.
We also offer free in-store pickup at our Port Gamble, WA store.
For shipping quotes, add your items to your cart, then from your cart select Shipping/Add Info. Enter your country, state or province, and postal code; then select Estimate Shipping. This will give you all the shipping options and associated costs. Contact us if you need assistance, we're happy to help.
Send Returns & Exchanges to:
Tango Zulu - Returns
32239 Rainier Ave NE
Port Gamble, WA 98364
We offer free shipping on most exchanges and returns. Returns are refunded within two business days of our receiving the product in satisfactory condition. Scroll down for detailed information on returns and exchanges, or contact us with any questions or concerns. We're available 10am-5pm PST seven days a week via email and by phone or text at 360-860-1895. We aim to make the process easy for you.
Shipping Bolga Baskets
We sometimes ship Bolga baskets flattened, and even when we don't, they sometimes get a little out of shape during transit. We always include shaping instructions.
Bolga baskets can be reshaped by wetting them in cool water. Either dunk them in a sink full of water or spray them with a hose. Let the wet basket set for a few minutes to allow the water to penetrate the fibers, then form them into the correct shape, and allow to air dry. The wetting and reshaping process should take just a few minutes per basket, and they'll dry in about four hours at room temperature.
We provide a tracking number with your emailed shipping confirmation. You have the option to receive tracking updates via SMS (text messaging), which you can activate from the tracking link we send you. Tracking capability is limited for some international shipments. It may take up to 24 hours for tracking information to appear in the the carrier's system. If you don't see a shipping confirmation within one business day of placing your order, check your spam filter and if it's not there, contact us.
If your tracking link says your item was delivered but you didn't receive it, let us know as soon as possible so we can work with the carrier to locate it. As a small business we can't reimburse you for mail theft, but we'll do everything we can to find a missing shipment.
We're quick! We usually ship within one business day of receiving your order. Weekends and holidays are not considered business days. If shipping is delayed for any reason (such as severe weather), we will promptly inform you of the circumstances and expected new shipping date. Contact us with questions about arrival times and we'll be happy to help.
U.S. Shipping Options
- Free Shipping. Available for orders of $25 or more. Usually arrives in 6-10 days. Some large parcels to Alaska and Hawaii are exempt from free shipping.
- Free Local Pickup. Order online and pick up at our Port Gamble, Washington store. This option is only visible if the shipping address you enter is within 50 miles of our store. If you are outside of that radius and wish to pick up at the store, please enter our address as your shipping address: 32239 Rainier Ave NE, Port Gamble, WA, 98364.
- Standard Shipping. Usually arrives in 6-10 days. Alaska and Hawaii may take longer.
- Express Shipping. Usually arrives in 3-5 days.
We offer shipping to most countries. You can place the order directly through our website or email us your order and we can send you a PayPal invoice. If you wish to place a large international order, please contact us for a shipping quote. We cannot accept returns or exchanges on most international orders, but if you are not satisfied for any reason, please contact us and we will endeavor to make it right. If you attempt to place an international order and get a message indicating we can't ship to your destination, contact us.
We are no longer shipping to the United Kingdom due to the 2021 updates to VAT requirements.
Returned items from international sales are shipped back at the customer's expense, unless the return is the result of our error (we shipped the wrong item or a defective item.)
Additional international shipping costs such as duties, taxes, and customs clearance fees are 100% the responsibility of the customer.
You may return items within 30 days of receipt for a full merchandise refund for any reason. Contact us with any questions and to obtain a prepaid shipping label.
The merchandise must be unused and in its original condition, and must retain all original tags and incidentals.
For online or telephone orders, we will refund your PayPal account or credit card within two business days of receiving the returned item(s). We can only issue refunds to the same PayPal or credit card that was used to make the purchase. Items purchased and returned at our storefront will be refunded on the spot via credit card, cash, or company check if approved.
We can not accept returns on most custom orders.
Ship the item back to us within 30 days of receiving it, in its original condition, and place an order for the new item. We will refund you for the original order when we receive the product. Contact us with any questions and to obtain a prepaid shipping label.
We cannot accept exchanges on most international sales.
We can not accept exchanges on most custom orders.
Use of Recycled Materials
We use recycled materials in packing and shipping whenever feasible. It's good for the environment and helps keep our costs down.